A friend of T's went into hospital for some serious surgery and we wanted to send G some flowers to make him feel a little better. I went online to FTD as they had a good reputation.
The flowers I ordered were these:
This is what he received:
Approximately 20 minutes later FTD tweets me asking what they can do. Told them that customer service was redelivering and I would keep them posted.
Following day I received a text from G. This is what he got.
15 minutes later FTD Corporate calls me apologizing profusely and asking what would it take to make me happy and remove my Twittah pics. I told them there wasn't anything, G was happy with the flowers, but that I was very disappointed.
Nancy agreed with me and because I posted the pictures it was validated. Needless to say I would hate to be that florist.
I was refunded my $70.00 and today they sent the most gorgeous Vera Wang bouquet direct from their growers to G. He texted me a picture.
The vase arrived broken.