Friday, July 25, 2014

What's the number?

Yesterday I walked into the back office at one of my hotels to discover my general manager and two front desk agents in an absolute panic. The general manager was trying to get hold of the corporate office, I asked what the problem was and this was the conversation that transpired.

GM: We went to the gas station as we have to fill up the shuttle for our guests and we don't have the number that is needed to get gas.

FD1: We put the card in and it asks for a number.

Me: Your driver ID, that number?

FD2: No, we have that number, we need the other number.

GM: I am trying to call corporate because they never gave us the other number.

Me: Wait, so when you put in the card it asks for a number?

FD1: Yes the one before the driver number.

Me: You mean the ODOMETER?

All of them together: Yes, that number, corporate didn't give us that number.

Me: *crickets* *Guppy Fish Mouth Movements*

For the record, I did not hire these people.

Sunday, July 6, 2014

Chaos and Calm.

It has been over a month since I started my new job and it has been stressful, entertaining, mind boggling, hysterical, head banging, ass kicking and with a few WTF faces thrown in for good measure.

The little red KIA and I have been doing lots of miles between Colorado and Nebraska. My iPhone is filled with podcasts and my music playlist grows larger everyday. I have encountered a tornado, actually was in between two, and that experience I never wish to repeat, but seeing as though my route is I-80 where tornadoes like to hangout, I guess it won't be my last.

I have worked 17 hour days, had a General Manager quit 15 minutes before we were about to take on a Million dollar account. I've had to fire a General Manager and work longer days because the staff wanted to teach me a lesson by walking out. I have dealt with stupid people, lots and lots of stupid people. I have encountered rude, drunk, ignorant guests. I have met scammers and con-men. I have been given a few hotels in a town that has a population of 18,119 people and where 13 meth labs were raided last year. I have been given the criteria to make sure that the people I hire have all their teeth. Yes, ponder on that one for a moment.

I fall into bed exhausted everyday and wake up with the chickens. I am learning to live out of a suitcase and finally bought a corkscrew and a wine glass. My days mesh together that I sometimes don't know what day of the week it is. Last week my body had enough and one of my General Manager's had to drive me to urgent care where I was given a shot of the good drug and ordered to stay in bed for the rest of the day.

One criteria I had when I took this job was that when I felt the need to take a break I could fly home for a few days. I have just spent 5 wonderful days in Oregon where I did the things that I love and have missed. I cooked great meals. I drank excellent wine. I went for long walks on the beach. I watched the fireworks from the beach. I visited breweries, the good ones.  I played backgammon and won. I read a book. I laughed. I cried. I reflected.

As I sit on the bed in another hotel room, in a different city, I am grateful for the past month and what I have learned from it. I have learned that I am strong. That it is okay to be alone. That there are people out there cheering for me to succeed and alas those waiting for me to fail. I have learned that my wingman will always be there, no matter what the turmoil of the day may be. I have learned that the employee's that earn the least are the happiest. I have learned that I am quite the salsa dancer with guidance from my housekeeping staff. I have learned that the saying "Keep Calm and Carry On" does not apply to me in a tornado situation. I have learned that no matter what the day may have in store for me I will always look for the beauty and the calm amidst the chaos.

At the end of the day before sleep takes over I count my blessings and that no matter what the next day brings there will be at least one person out there that will give me another great story to tell.