Friday, July 25, 2014
What's the number?
Yesterday I walked into the back office at one of my hotels to discover my general manager and two front desk agents in an absolute panic. The general manager was trying to get hold of the corporate office, I asked what the problem was and this was the conversation that transpired.
GM: We went to the gas station as we have to fill up the shuttle for our guests and we don't have the number that is needed to get gas.
FD1: We put the card in and it asks for a number.
Me: Your driver ID, that number?
FD2: No, we have that number, we need the other number.
GM: I am trying to call corporate because they never gave us the other number.
Me: Wait, so when you put in the card it asks for a number?
FD1: Yes the one before the driver number.
Me: You mean the ODOMETER?
All of them together: Yes, that number, corporate didn't give us that number.
Me: *crickets* *Guppy Fish Mouth Movements*
For the record, I did not hire these people.