This week I realized just how powerful Twittah can be. (Twittah spelled as I pronounce it, so don't be sending me emails that I am spelling it incorrectly.)
A friend of T's went into hospital for some serious surgery and we wanted to send G some flowers to make him feel a little better. I went online to FTD as they had a good reputation.
The flowers I ordered were these:
Two hours later G. texted me to thank me for the flowers. I was very impressed that FTD had delivered them so quickly. He texted me a picture.
This is what he received:
As you can see CLEARLY not what I ordered. So I called. Customer service person very understanding, blah blah blah offered to pick up flowers and redeliver what I ordered. I offered to email him the pictures. He said it wasn't necessary, so I took it to Twittah. Showed what I had orderded and what was delivered.
Approximately 20 minutes later FTD tweets me asking what they can do. Told them that customer service was redelivering and I would keep them posted.
Following day I received a text from G. This is what he got.
So I tweeted the picture with the following tweet. "FTD how sad. Lessons learned"
15 minutes later FTD Corporate calls me apologizing profusely and asking what would it take to make me happy and remove my Twittah pics. I told them there wasn't anything, G was happy with the flowers, but that I was very disappointed.
Nancy agreed with me and because I posted the pictures it was validated. Needless to say I would hate to be that florist.
I was refunded my $70.00 and today they sent the most gorgeous Vera Wang bouquet direct from their growers to G. He texted me a picture.
The vase arrived broken.
