I have been given six hotels to manage and five of them are migraine inducing with a total of roughly about 170 staff members all having their way of doing things and not without many complaints. There was a day that I had to hide in my hotel room so that I could get reports done and just try and regroup.
In doing an assessment of what level everyone is at, I have been surprised (I really should not be) at how many staff members have thrown each other under the bus. One of the phrases I have heard the most these past three weeks is "That's not my job." I think I need to turn it into a drinking game, but becoming an alcoholic is not something I plan on being any time soon.
I have dealt with disgruntled employees, unhappy guests because you were unable to move heaven and earth for them, water pipes bursting, staff members smoking pot on their breaks because in Colorado it is legal so they feel they can, swimming pools that won't co-operate and General Managers leaving property and their staff at peak busy times.
The one shining light is that one of the hotels I have would be the hotel I helped with last year - the hotel where the staff fondly named me Ninja Bitch. I 'm now known as Boomerang Bitch. I love having Zac back on my team and he has been wonderful in helping me with pool, heaters, network printers and security camera issues. His hotel is two hours north of where I currently am so I have bribed him with food and beer.
I have found a way to escape the craziness. When it all gets too overwhelming I go to the hotel kitchen and start washing the dishes from either a banquet or the restaurant. At that point I am the highest paid dishwasher the company has. This mindless, soothing, job is what helps me escape and in my mind seeing dirty dishes become clean gives me a huge sense of accomplishment.
There is so much to be done and I know that I can do the job, I just need to tackle one little piece at a time and there have been a few days where I will have an employee in my office asking for something to be done and just for once I would love to say "That's not my job."